Terms of Service
Effective Date: September 28, 2026
These Terms of Service (“Terms”) govern your use of HSH Local Delivery, a delivery service of Hollister Service Hub operated by Rich Reserve Logistics Inc. (“HSH Local Delivery,” “we,” “us,” or “our”), including the HSH Local Delivery website, application, delivery services, and related communications.
By creating an account, requesting or purchasing a delivery, or otherwise using HSH Local Delivery, you agree to these Terms.
1. WHAT HSH LOCAL DELIVERY DOES
HSH Local Delivery provides local delivery and courier services connecting customers with participating businesses, pickup locations, and delivery destinations within supported service areas.
HSH Local Delivery generally provides the delivery service itself. Unless specifically stated otherwise, HSH Local Delivery is not the seller or manufacturer of merchandise being transported and does not control a merchant's return, replacement, warranty, or refund policies.
2. SERVICE AREA AND AVAILABILITY
HSH Local Delivery operates only within designated service areas and delivery windows.
Availability may depend on location, distance, driver availability, capacity, weather, road conditions, merchant availability, item eligibility, and other operational factors.
An order submitted through HSH Local Delivery is not necessarily accepted simply because it was submitted. HSH Local Delivery may review, accept, adjust, or decline a delivery request when necessary.
Certain deliveries, including deliveries outside standard service areas or distance limits, may require manual review before acceptance.
3. PRICING
Delivery prices are displayed before an order is submitted whenever automatic pricing is available.
Pricing may depend on factors including delivery distance, service level, delivery window, and other disclosed charges.
Certain delivery requests may require manual review. If the final delivery price differs from the amount originally presented, HSH Local Delivery will obtain any required customer approval before charging the revised amount.
HSH Local Delivery does not silently increase an authorized charge.
4. PAYMENT
Payments are processed through HSH Local Delivery's designated payment processor.
Customers authorize HSH Local Delivery and its payment processor to charge the payment method provided for approved delivery charges, adjustments, and other amounts authorized by the customer.
HSH Local Delivery does not need to store complete payment-card information directly when payment information is handled by its payment processor.
5. CANCELLATION AND REFUND POLICY
Before HSH Local Delivery confirms an order, the customer may cancel without being charged an HSH Local Delivery fee.
After confirmation and until two hours before the scheduled delivery window, the customer may cancel for a full refund of the HSH Local Delivery fee.
Cancellations requested less than two hours before the delivery window are reviewed individually and refunds may be issued at HSH Local Delivery's discretion.
Once a driver is en route to the pickup location or has picked up the item, the HSH Local Delivery fee is generally nonrefundable.
If HSH Local Delivery cancels an accepted delivery or cannot fulfill the scheduled delivery window, including when service cannot safely be completed because of weather or operational conditions, the customer will receive a refund of the applicable HSH Local Delivery fee.
HSH Local Delivery refunds its delivery charges only unless otherwise expressly stated. Refunds, returns, exchanges, or disputes concerning merchandise purchased from a merchant must generally be handled with that merchant.
Nothing in this policy limits rights that cannot legally be waived.
6. CUSTOMER RESPONSIBILITIES
Customers must provide accurate pickup, delivery, contact, and order information.
Customers are responsible for ensuring that someone is available when required to receive the delivery; HSH Local Delivery has reasonable and safe access to pickup and delivery locations; requested items are eligible for transport; information and instructions supplied to HSH Local Delivery are accurate; and they have authority to request transportation of the items involved.
Additional charges or cancellation may result when a delivery cannot reasonably be completed because of incorrect information, inaccessible locations, unavailable recipients, or circumstances outside HSH Local Delivery's control.
7. PROHIBITED AND RESTRICTED ITEMS
Customers may not knowingly use HSH Local Delivery to transport illegal goods or items whose transportation would violate applicable law.
HSH Local Delivery may refuse items that are unsafe, improperly packaged, prohibited by law, incompatible with the requested service, or otherwise unsuitable for transportation.
HSH Local Delivery may establish additional restrictions for alcohol, tobacco or nicotine products, firearms or weapons, controlled substances, prescription medications, hazardous materials, cash, exceptionally valuable property, age-restricted goods, perishable goods, or other regulated items.
Unless HSH Local Delivery has specifically implemented the procedures necessary to transport a regulated category legally, customers should not assume that category is available for delivery.
8. PICKUP AND DELIVERY
Delivery times and windows are estimates unless HSH Local Delivery expressly guarantees otherwise.
Delays can occur because of traffic, weather, road closures, merchant delays, incorrect addresses, customer availability, emergencies, and other circumstances.
HSH Local Delivery may use photographs, timestamps, signatures, delivery notes, GPS-related information, or other appropriate records as proof of pickup or delivery.
9. FAILED DELIVERIES
If a delivery cannot be completed, HSH Local Delivery may contact the customer for instructions.
Depending on the circumstances, HSH Local Delivery may return the item to the pickup location, arrange another delivery attempt, or take another reasonable action.
Additional delivery or return charges may apply when a failed delivery results from circumstances attributable to the customer or recipient. Any additional charge requiring customer authorization will be disclosed before it is charged.
10. ACCOUNTS
Customers are responsible for maintaining the confidentiality of their account credentials and for activity performed through their accounts.
HSH Local Delivery may suspend or terminate access for fraud, abuse, unlawful activity, threats to drivers or staff, repeated misuse, payment disputes involving fraudulent activity, or material violations of these Terms.
11. PROMOTIONS
Promotional offers may have eligibility requirements, expiration dates, usage limits, geographic restrictions, or other conditions.
HSH Local Delivery may reject or reverse promotions obtained through fraud, abuse, technical errors, or violation of promotion terms.
12. THIRD-PARTY MERCHANTS AND SERVICES
HSH Local Delivery may interact with independent merchants and third-party services.
A merchant remains responsible for its merchandise, pricing, inventory, warranties, product quality, and merchant-specific refund or return obligations unless expressly stated otherwise.
Third-party services may also have their own terms and privacy practices.
13. LIMITATION OF LIABILITY
To the extent permitted by applicable law, HSH Local Delivery and Rich Reserve Logistics Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.
14. CHANGES TO THE SERVICE OR TERMS
HSH Local Delivery may modify its services, service areas, operating procedures, prices, or these Terms from time to time.
When legally required, material changes will be communicated or presented for acceptance.
The effective date at the top of these Terms identifies the current version.
15. GOVERNING LAW
These Terms are governed by applicable federal law and the laws of the State of North Carolina, without regard to conflict-of-law principles, except where applicable law requires otherwise.